During a CASÂ Trip
All on-trip issues should first be reported directly to the CAS Trips Leader in charge of the group. Our professional CAS Trips Leaders are trained to deal with all manner of issues that may arise on a trip. Once they receive a complaint from a student or teacher, they will do all they can to resolve it on the spot.
However, some issues may take a little longer to analyze and resolve, and these cases CAS Trips Leaders will alert the relevant Directors within 24 hours. After the appropriate procedures have been followed, Directors will enter in contact with affected parties and endeavour to find a solution as soon as possible.